PARTS

In any operation it is essential that equipment operates at peak efficiency with minimum downtime. A major factor in achieving this is regular servicing and timely availability of original BAUER Spare Parts.

 

With this aim in mind we have prepared our new Service Catalogue, which will provide a reference guide for both workshop and project based staff that maintain and operate BAUER Equipment.

 

The Parts Department in Conroe, TX is open:
Monday - Friday: 6am - 5pm CST
Saturday & Sunday: Closed (On Call)
Phone: (713) 699-7699
E-Mail: partssales@bauerpileco.com

BAUER-Pileco, Inc. (BPI) intends to serve it's customers with the highest degree of integrity and achieve the highest level of customer satisfaction in our industry while protecting the assets of our owners. The level of service we desire to provide our customers includes a process for accepting returned parts when appropriate. Parts may not be returned to BPI until BPI authorizes the return.

 

Procedure

  1. Please do not send the part without an approved Return Part Authorization Form (RPA).
  2. All return authorization requests are considered on a case by case basis. Please download the form at http://www.bauerpileco.com/en/service/parts_dept/. and provide it together with pictures for evaluation.
  3. The RPA form must be completed and e-mailed to partsreturn@bauerpileco.com and your assigned sales representative
  4. After authorization of the return the completed form including amount and fees will be returned to the customer.
  5. With the authorized RPA please send the part back to Bauer Pileco.

     

Condition

  1. Parts drop shipped from our parent company in Germany or from other vendors will also be evaluated on a case by case basis considering that these items are not necessarily stocked in the US.
  2. Special and made to order parts may not be returned.
  3. Damaged parts may not be returned.
  4. Electrical parts, hoses, seals, and gaskets may not be returned.
  5. Part returns must include original packaging.
  6. Parts authorized for return within 30 days after shipment from BPI will incur a 15% restocking fee and the customer will pay return freight.
  7. Parts authorized for return from 31-90 days after shipment from BPI will incur a 20% restocking fee and the customer will pay return freight.
  8. Parts will not be authorized for return after 90 days from shipment from BPI.
  9. Signed RPA form must be attached to the package by customer prior to shipment.